Seel
Worry-Free Purchase
Worry-Free Purchase
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- Arrival delay: Claim for $5 if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
- Damage: Claim for up to the full value of your purchase if your items are damaged in transit.
- Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
- Worry-Free Purchase also includes carbon offsets for carbon emissions produced within the recipient’s destination country .
Please note: Worry-Free Purchase is a value-added service offered by Seel. Please don't purchase it as a stand-alone item.
Frequently Asked Questions
How long is the warranty period for the product?
The warranty is one year. If there is a product quality problem within one year from the date of purchase, contact the Felivecal team to repair it for free.
How long does it take to ship?
Some products will be delivered about 5-8 days after the order is placed; some products are customized products, and the delivery time varies according to the product customization cycle., but please note that there may be delays due to COVID-19 at this time. You will receive a shipping notification email that will notify you of the carrier and tracking options.
For questions about customized products, please email to wjwpet@gmail.com for consultation.
How do I know if my order has been shipped?
Once your order has shipped, you will receive a shipping confirmation with your order details, tracking number and estimated delivery time.